Now Hiring - IT Sales Support Advocate in Jeffersonville, IN
IT Sales Support Advocate in Jeffersonville, IN
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
SIGN-ON BONUS: A sign-on bonus of $1000 is offered for this role (payable to you following your completion of 90 days in the position)***
- Have a basic knowledge of all Heartland Payment Systems supported products including proprietary software products and provide one call resolution to sales professionals inquiries.
- Assist with system navigation questions
- Utilizing all resources provided by Heartland Payment Systems to resolve inquiries in a timely and accurate manner while portraying professional, courteous and respectful demeanor.
- Adhere to all Heartland Payment Systems handbook policies, including attendance, punctuality, PTO management, & time management.
- Assisting other departments as assigned by management.
- Complete special projects as assigned by management.
- Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
- Build & maintain relationships with Sales Professional counterparts
- Other job-related duties as assigned by direct supervisor.
Qualifications
Education:
- High School Diploma required
- Degree in Computer science or related field preferred, or equivalent work experience
Experience Required:
- 2 years of practical experience in an IT support role or combination of work experience and education.
- Proven team player with outstanding interpersonal and communication skills.
Skills:
- Quickly adapt to new technology and applications.
- The ability to articulate directions to various audiences, especially in emergency situations.
- Ability to manage multiple issues at one time with exceptional follow through.
- Exhibits an energetic attitude that promotes teamwork, integrity, and results.
- The ability to articulate directions to various audiences via phone call, email, in person or messaging system.
- Meticulous detail oriented and organized.
- Motivated self-starter.
- Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Support image of Heartland Payment Systems.
- Meet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the Heartland Payment Systems leadership team.
- Must handle constructive feedback well.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc.
10000+ Employees
1967
Financial Transaction Processing
Financial Services
www.globalpayments.com
$5 to $10 billion (USD)
11 Yes (amount not posted)
Global Payments Inc.
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Global Payments Inc.
11 Yes (amount not posted)